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Shipping Refund Policy

Junoesque Skincare is made in specific quantity to ensure the quality of skincare. Unfortunately, we can’t offer you a return or exchange. All sales are finals.  We encourage you to reach out to us before buying if you have any questions about a specific skincare. 

 

Junoesque Skincare does not offer refunds or exchanges  on any products, unless it arrives to you damaged and/or broken. In this case, please send a photo of the damaged items to skincarejunoesque@gmail.com or WhatsApp +60169862961 within 24 hours upon photos of your package and we will gladly replace for you. We may ask you to send us the broken item. 

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Junoesque Skincare offers the following shipping options:

West Malaysia: RM8 shipping fees for every order, free shipping for purchase more than RM188.
East Malaysia: RM18 shipping fees for every order, free shipping for purchase more than RM288.

 

We try our best to ship your orders out within 3 business days ( this is the time we pack up your skincare and hand it to the courier centre ). Most of the time, it will be earlier than that! Please understand the shipping time is not the time you place the order, it is the time that dispatch from our shop :)


IMPORTANT:

Orders take 3 to 8 business days for delivery.  Also, please note that Junoesque Skincare shall not be held responsible for items that are lost or stolen when delivered to the mailing address specified during the ordering process.

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